FAQ

What happen on 2oth November or when the cabins are sold out?

We are already working on it, but a fare increase is extremely probable, since our group price agreed was set on a limited cabins cluster.

Do you provide transportation from airports?

Not as OC but Costa provides this service from Milan Malpensa/Linate.

27.10.24: Milan Malpensa T1 Departure 11:30 – Arrival Genova 14:30

27.10.24: Milan Linate Departure 12:00 – Arrival Genova 14:30

31.10.24 Genova Departure 11:00 – Arrival Milan Malpensa T1 14:15

31.10.24 Genova Departure 10:30 – Arrival Milan Linate 13:30

Costa bus costs 31 euro each way and can be booked later, few weeks before departure.

Genova is anyway easily reachable from Milan area by trains. 

What meals are included?

Breakfast, lunch, dinner, buffet during day, you have almost h24 food!

Do I need to consider extra expenses?

For all Comufers meals, accommodation, concerts, taxes, service fees, insurance (medical/baggage), tips are included. Only drinks can be paid by drinks package (we suggest the 26 euro one), check the proper section. No hidden fees.

For Padel player an entry fee may be requested to cover t-shirt, courts and transportation costs.

Only COVID19 insurance (22 euro per passenger) in not included but is planned to be cancelled in few weeks by Costa.

Will we have a special wristband to identify CoMuFer’s from regular guests?

Yes, you will receive the special wristband from the staff on arrival!

Will we have a separate part of the ship to ourselves to maintain the CoMuFe community?

We are working to select an area for cabin near the concert area. 

Will the performances be for CoMuFer’s only or will they be available for all passengers?

After negotiating, since we want to promote our bands and our event and we want more audience possible, the concerts are open to all passengers (with some restrictions for “regular” passengers.

Will comufers have their own restaurant?

Comufers have a specific area in the main restaurant for served lunches and dinners. 

Where are the concerts going to take place?

Concerts take place in the Chery Lounge, DECK 5. It’s a huge lounge facing aft with large windows. Service is going to be improved at our requested level.

Are the concerts going to take only at night?

for 27,28,29 october concerts take place from 2030 till 0230. On 30th (full navigation day) we are working to extend te time in the afternoon too, to let all bands play.

When is the boarding time and disembarkation time?

We are going to have different slots (for technical staff, for bands performing on 27th, for later CoMuFers, up to your flight schedule) starting from 10am until 2:30 pm. 

Is someone is delayed beyond the last boarding time, is possible to reach the ship in Marseille ?

Yes, only giving an official communication to the ship management.

If somebody strongly needed to disembark in Barcelona (they would be missing half the festival) would that be a possibility?

Yes, only giving an official communication to the ship management.

Are you planning to have an hotel to put together all Comufers coming on 26th October in Genoa?

Yes, we are working on it. It will be with direct booking with hotel upon availability.

Which documents should i have in order to take my cruise?

In addition to travel documents (boarding pass, cruise tickets, luggage tags and any tickets), each guest must bring a valid identity document for travel abroad to all countries included in the itinerary: Identity card or passport, depending on your nationality and destination of the cruise.
Remember that it is your responsibility to obtain the necessary travel documents and comply with the requirements of customs and immigration. Passengers without the correct travel documents will not be permitted to board and their holiday will not be refunded. It will also be the guest’s responsibility to ensure they have any visas required for the countries to be visited and to check the validity of their travel documents.

What documents are needed for minors?

Children under 18 years old must also travel with a passport and, from June 26, 2012, inclusion in their parents’ passports is no longer considered valid
For all cruises that require a valid ID card to leave the country – children under 18 years may travel with their passport or identity card (please note that for children under 14 years with Italian nationality, if the names of their parents/guardians are not included in their document, a birth certificate proving parentage will also be required). If the child is not travelling with both parents or is accompanied by guardians or any persons mentioned in the document, please check with the relevant authorities to find out what is required for minors to travel abroad.
For children under 15 years, please check with the relevant authorities if they can use just their birth certificate with photo, validated for travel abroad by the police or other authorities. The acceptance of this document by the local authorities depends on regulations in the countries visited by the ship during the route (for example in Egypt, Morocco, Gibraltar, Iceland, the certificate is not valid).

How much luggage can I take on board?

The number of bags you can carry on board varies depending on the length of your cruise:
– Cruise up to 7 nights: in addition to hand luggage, one bag/suitcase per person

We are working for an extra bag for guitar/bass/other music instruments.

I am pregnant, can I go on a cruise?

Yes, if you have not entered the 24th week of pregnancy by the end of the cruise.
Please bring a medical certificate that verifies the expected due date and a good state of health. Please note that our ships are not equipped for assistance with pregnancy and birth.

What is the minimum age for children?

6 months at the embarkation day.

Are special travel documents and visas required?

We always ask our guests to check before departure that they are in possession of the identity document required for their cruise and to check the expiration date. For tourist visas in particular, our guests are reminded that it is their responsibility to request the visas for all the countries they will visit during their cruise at the embassies/consulates prior to departure from their country. Passengers without the correct travel documents will not be permitted to board and their holiday will not be refunded.

How do I pay for purchases and expenses on board?

On board each guest will receive a personal identification card: all costs will be charged directly to the account of the cabin with this Costa Card, so it will not be necessary to carry cash during your stay on the ship for daily expenses in bars, in the boutique or for extra services. We will issue a receipt for each purchase, which must be signed by the guest. At the end of the cruise and before landing, you will receive a final bill with listed items of all purchases made on board.
Upon delivery, the Costa Card is already activated and will automatically charge your purchases to the account of the cabin. However, within 48 hours after boarding you must register your personal credit card (Visa, Mastercard and American Express) or your ATM card (with the exception of ships in Asia) to ensure the coverage of card costs. We do not accept prepaid cards. Alternatively, you can pay a cash deposit of $150 dollars per person (in the following days it may be necessary to supplement this sum if the expenses incurred exceed the deposit). In the first 48 hours, the card costs may be temporarily disabled if the costs exceed $200 dollars (if not covered by a cash deposit or the registration of credit/debit cards).

What happens in the event of rough seas or bad weather?

Our itineraries are designed to offer our guests the most beautiful and calmest seas in the world in the best seasons. Our ships have been designed and manufactured using the latest technology: we have a sophisticated stabilization system to ensure that sailing is peaceful even in rough seas. Those who have already experienced a cruise with us were surprised by the breadth of the interior spaces and the sense of stability that you have walking aboard our ships. In any event, seasickness tablets are available free of charge at the Hospitality Office for those who need them.

Can you smoke on board?

Smoking – cigarettes, cigars and pipes – is not permitted on board in all public areas of the ship, with the exception of the areas marked as “Cigar Lounge”. Electronic cigarettes can be used exclusively in the cabins and in the areas marked as “Cigar Lounge”. In some public areas, smoking is allowed only in designated outdoor Smoking Points equipped with ashtrays. Smoking is not allowed in cabins but is permitted outdoors on private balconies. In order to avoid a fire hazard, it is very important to always extinguish and dispose of cigarettes in appropriate ashtrays and never throw them from the ship when still lit.